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Patient Serv Rep Onsite 2 - ES

  • Mason City, IA
  • January 4, 2021

Patient Service Representative Location:

Mercy One North Iowa Medical Center in Mason City, Iowa

Hours: Wed - Sat; 8:00 am - 6:30 pm

The Patient Service Representative Onsite ll is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.


* Review the hospital census or utilize established referral method to identify self-pay patients on a daily basis. * Screen those patients who are in-house and are designated self-pay for state, county and/or Federal eligibility assistance programs. * Initiate the application process when possible.
* Identifies specific patient needs and direct them to the appropriate agency for assistance. * Introduces the patients to MedAssist services and informs them that we will be contacting them on a regular basis about their progress. * Provides transition, as applicable, for the backend Patient Account Representatives to develop a positive relationship with the patient. * Records all patient information on the designated in house screening sheet. * Document the results of the screening in the onsite tracking tool and hospital computer system. * Identifies out-patient accounts from the census or applicable referral method that are designated as self-pay. * Reviews system for available information for each outpatient account identified as self-pay. * Screens patients on site as able. Attempts to reach patient by telephone if unable to screen on site. * Document out-patient accounts when accepted in the hospital system and on site tracking tool. * Outside field work as required.

+ Job Summary
Company Information Firstsource

Firstsource is a leading global provider of customised Business Process Management (BPM) services.We specialise in helping clients stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands, with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Job Id #: 20004966

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