Grainger is Hiring - Apply Now

Store (Operations) Manager

  • MIAMI, FL
  • October 16, 2021


Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger s distribution centers and branches worldwide.

Primary FunctionThe Operations Manager is accountable for all service related and operational objectives for the branch. Ensures execution of the Branch Network strategic vision and objectives through demonstrated leadership in the areas of talent excellence, service, and cost to serve.

Principal Duties & Responsibilities


Business Leadership
* Demonstrates systemic thinking - considers internal/ external forces in developing strategy/ vision. Translates leadership and strategic direction for hourly branch team members
* Communicates and executes a sound business strategy to team members that embraces change management.
* Makes sound, fact-based business decisions to support the needs and objectives of the business.
* Understands competitive landscape. Creates and/or employs appropriate growth, productivity, risk mitigation and governance strategies to proactively address market, regulatory, and company-specific requirements as applicable.
* Lead the team to become the customer s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location s efforts for all customer interactions within aligned branch locations.
* Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
* Takes measured risks while being mindful to balance service, cost, ethics and integrity.

Operational Excellence
* Executes flawlessly - delivers consistent results with speed and urgency, even when faced with challenges
* Encourages and inspires innovation - builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects. Encourage all team members to think out of the box to arrive at the best solution and to look for improvement opportunities.
* Collaborates and influences at all levels of the organization (up, across, and down) as a team player; makes the team better
* Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
* Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities. Effectively monitors controllable expenses to achieve the assigned expense target.
* Work with market leaders to identify potential solutions for growing counter and will-call volume.
* Dedicates self and team to Operational Excellence by complying with all BBX standards.
* Leads a branch that proudly represents Grainger s service and commitment to the customers and team members.
* Maintains safety and security for all team members and customers.
* Ensures the branch, surrounding landscape, and parking areas are properly maintained.
* Follows and enforces all local/state/federal laws and company policies.

Talent Management
* Supervises a team up to 8 employees with authority to hire and performance manage the team
* Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.
* Creates an environment for open, continuous, and proactive communication. Maintains an open mind to benefit from diverse thoughts and ideas.
* Build a reputation as a talent magnet and champion- attracting, coaching, developing, and retaining the best people
* Supports, writes, and conducts performance review discussions to ensure that expectations/goals are set, monitored and executed.

Preferred Education & Experience
* 1-3 years of leadership experience and or Bachelor s degree preferred
* Demonstrates the ability to implement initiatives, manage projects and demonstrate change leadership
* Possesses effective project management, planning and facilitation skills.
* Possesses effective time-management skills.
* Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers.
* Ability to assist in aligning effective cross-functional work groups to develop integrated plans.
* Excellent written and verbal communication skills, strong customer focus

EEOC Statement
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
+ Job Summary
Company Information Grainger

Job Id #: 758345200A4

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