Sorry, this job has expired and not accepting applications anymore. Please start a new search or consider similar jobs to apply.
Jobs that may interest you

Job Summary: Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs Responsibilit... View More

Responsibilities With a base salary, bonus plan and no cap commission you have unlimited earning potential!!! We offer full support to our sales staff, which includes Infrastructure Architects, Pre-Sales IT Solution Architects, Administrative Suppo... View More

Description Xilinx develops highly flexible and adaptive processing platforms that enable rapid innovation across a variety of technologies - from the endpoint to the edge to the cloud. Xilinx is the inventor of the FPGA, hardware programmable So... View More

15/6 rotation 80-100 hours per week Description/Comment: Job Summary: ***$18/hr. Training to develop knowledge and skills to maintain all equipment related to cementing, stimulation, coiled tubing, and rigging up. Operate auxiliary equipment and pum... View More

When you join New York Life, you're joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thi... View More

Network Operations Center Supervisor

  • Austin, TX
  • November 5, 2021


Job Summary:This position will provide leadership support for a team of customer support representatives within Ledcor Operations Center (LOC.) The position is responsible for understanding the needs, motivations and emotions of customers and applying this knowledge to continuously strengthen customers' experiences at all touchpoints with the organization. Must have expert communication, thoughtful leadership skills, teamwork, innovative thinking, and strong execution skills. You have a passion for leading teams through change and finding innovative ways to increase the value provided to the business. You are a positive, team player who builds relationships quickly and has a proven ability to transition quickly from conceptualization to execution.

Essential Responsibilities:
* Lead, support and motivate a team of Customer Support Representatives in a 24/7 365 environment while ensuring flawless execution within the Ledcor Operations Center (LOC.)
* Establish standard operating procedures and clear expectations to promote efficiency and cohesiveness
* Point of contact for client escalations and operational issues
* Collect, monitor, and analyze customer feedback and data to provide top level satisfaction;
* using data and information to identify gaps and recommending strategies to strengthen customer experience metrics.
* Build and motivate a strong and cohesive team that is customer-focused and possesses the competence to deliver services that meet or exceed the needs of the organization
* Partner with other Regional Managers and leaders to ensure efficient utilization of resources across businesses and markets.
* Enhance performance through improvements in process, strategy, and innovative thinking.
* Develop effective practices to build relationships between the dispatch team, field operations, project management team and resource planning.

* Three to five years' experience in a supervisory role with direct reports in a network operations center and/or technical call center environment
* Direct experience with change management to include: planning, communication, and execution.
* Exceptional communication skills with a demonstrated ability to adapt to a variety of styles & approaches.
* Strong analytical skills with ability to take a process from conception to completion.
* Strong people management skills.
* Strong written and oral communication skills and a superior customer service orientation.
* Familiarity with Salesforce is an asset

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more* Join our True Blue team now!

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

View our full Inclusion & Diversity statement here.

All applicants must be able to show proof of eligibility to work in the United States.

E-Verify(R) is a registered trademark of the U.S. Department of Homeland Security
Link to:

Date Posted
Nov 11, 2021

How was your application process* Click the icon below to share your feedback.

E-Verify(R) is a registered trademark of the U.S. Department of Homeland Security

., Austin, TX, United States
+ Job Summary
Company Information Ledcor Group

We're a diversified construction company, made up of teams of people who are proven in their industries. All working to design, build, transport, operate, and maintain projects all over North America. But we believe that projects are about more than concrete and steel. They're about people and the power of partnerships. Partnerships with our employees, our communities, our contractors and clients.

We believe in building trust in the places where we do business—whether that’s by engaging honestly, by giving back, by putting safety first, or by looking for smarter, more sustainable ways to get the job done right.

Learn more at:

Job Id #: R7744

View All Jobs
Get Jobs Like This Emailed To You